FAQ
Because all items are handmade and many are personalized, all sales are final. If your item arrives damaged or incorrect, please contact us within 72 hours with photos and we’ll be happy to help.
Processing times vary by product and season. Each listing includes its current turnaround time. Most items ship within the timeframe listed at checkout.
Sometimes, yes! If you need an item quickly, please message us before ordering and we’ll let you know if we can accommodate the request.
All orders ship via USPS, UPS, or FedEx depending on the item and location. You’ll receive a tracking number as soon as your order ships.
YES! If available in your area, it will be listed at checkout. Otherwise, all orders ship through standard carriers.
Once a package is marked delivered, the shipping carrier is responsible for locating it. Please check with neighbors and your local post office first. We cannot replace items marked as delivered.
Most listings include a “Custom Text” box—please enter your wording exactly as you want it printed. Double-check spelling, punctuation, dates, and names. Your order will be made exactly as entered.
Because we use natural wood and handcraft each piece, slight variations in grain, knots, paint texture, or greenery are normal. No two pieces will ever be exactly the same—that’s part of what makes them special.
Yes! Please check the Wholesale section or send a message with your store details for pricing and MOQ information.